Shipping & returns
Regular Post flat rate of $10 Australia wide, with free Regular Post on orders over $59 Australia wide*
*We reserve the right to not ship an item for free or flat rate postage if it is too large to reasonably do so. In most cases, this exception for very large items will be indicated in the product description. If you purchase an item that requires extra postage costs and you do not wish to pay this, your purchase will be refunded in full.
Our online store only calculates postage costs within Australia. If you would like to request a quote to any other part of the world, please email us at firstname.lastname@example.org and we will email you an invoice including international shipping to complete your purchase.
We will choose the best shipping provider at the time of packing - items that fit in a Regular Satchel will generally be sent with Australia Post. Note that there are restrictions on some products, and some products cannot be shipped to interstate or international destinations.
Please allow adequate time for your order to arrive (remember - Tasmania is a long way from rural Queensland!). If you would like to arrange Express postage for an additional cost please get in touch.
Returns Policy -
Please choose your items carefully - and if you are unsure about anything, please get in touch prior to purchasing and we can answer your questions or email more photos!
Refunds can only be accepted if your goods are faulty, damaged on arrival, or in accordance with ACCC guidelines. Please email us straight away at email@example.com if you have any issues with your purchase.
If you need to exchange an item for any other reason, you will need to cover all postage expenses (including return postage to you) and accept responsibility for any missing or damaged items. Items need to be received by us within 7 days for exchange.
We are unable to provide refunds for change of mind or if they don't fit - but we can exchange them.
Sales and discounts: we rarely go on sale, but if you purchase something for a sale price or using a discount code, this is a final sale that cannot be returned for refund or exchange.